Loyalty program:

You earn points for every service you purchase. Once your credit account reaches 100 or multiples of 100, you can convert them into Crown credits to pay for selected services. Keep track of the points you have already earned in your online order profile. Find out more here.

Cancellation policy:

Dear Client, an appointment for health services or physiotherapy and sports services is binding; you may cancel your order free of charge no later than one (1) full working day prior to the start of the service (e.g. for a service on Monday from 08:00 a.m. no later than 08:00 a.m. on Friday); if you cancel your service order later, you may send a replacement for yourself or you may be offered an alternative appointment in the same calendar week with another physiotherapist. If you do not attend the alternative appointment, or if another alternative appointment is no longer available in that calendar week, you will be charged a cancellation fee in accordance with the “Be Balanced Rehabilitation Client Statement” and current price list.


Physiotherapy and group exercises can be paid for in cash, credit card, by bank transfer, or with Ticket Benefits vouchers (Ticket Multi, Ticket Medica, Ticket Compliments Dárkový, Ticket Sport+Kultura). We are also a contractual partner of the network Benefity and Benefit plus.

Gift vouchers:

You can also give our services as a gift. Choose from our offer in our e-shop.

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